We do not accept returns of products which are not wanted or because you have changed your mind, nor do we give refunds for these products. Please choose your products carefully.
You or the recipient of an order (the “recipient”) may return a product that has been purchased from the Online Shopping section of this website if:
- it is damaged or faulty upon receipt of delivery to you,
- there is a fault in the product which is evident within 14 days (other than faults due to intentional or malicious damage or clear misuse of the product),
- we reasonably agree that the product is not of merchantable quality.
To make a claim, you or the recipient must first initiate a claim by emailing us your full name, order number, phone number and reason for requesting a return to firstname.lastname@example.org within 14 days of receipt of the product.
We will contact you to discuss your claim.
If your claim is accepted, we will let you know and you must return the product to the address we nominate. For your claim to be accepted, the product must have been damaged or faulty at the time of or within 14 days of receipt.
Please keep an appropriate proof of return whether you return products via an Australian Post Office or any delivery service. This should be a receipt from the Australian Post Office or any delivery service. Otherwise, if the returned product/s goes missing in transit to us, we treat the products as not being returned. It is your responsibility to ensure the products are adequately packaged to ensure that they are not damaged during return transit.